Technical Author

Permanent – Full Time – Entry Level - £25-£30k DOE

Overview

At Future Facilities, we develop CFD (Computational Fluid Dynamics) software for data centres and electronics. We’re looking for a technical author to help us write software help, technical whitepapers, user training materials and marketing collateral.

The role is based at our office in Vauxhall, London, but the successful candidate may be expected to work from home for an initial period during the COVID-19 pandemic. Equipment and training will be provided virtually if required.

This is an entry-level position, so ideally we’re looking for a recent graduate or someone seeking a new career path. Relevant experience is welcomed, but not needed – we’ll help you to develop your skills as a technical author and will provide relevant training.

The Role’s Responsibilities

  • Liaise with our development and engineering teams, and undertake your own research, to understand how to use our software and its features
  • Convert technical information from developers and engineers into content that can be easily understood by our users
  • Create, maintain and improve product documentation in a clear and easy-to-read style. This includes:
    • Software documentation – our ‘F1 help’, which explains every aspect of our software. This should help new users to confidently use the software, and also provide advanced users with the detailed information they need
    • Training materials – tutorials and other materials to introduce new users to our software, and to teach existing users about newly-added functionality
    • Technical articles and whitepapers – for use internally or as external publications
    • Marketing materials – occasionally you may be required to assist our marketing team in writing and editing marketing copy. However, the role mainly focuses on user documentation
  • Participate in development team meetings to ensure that appropriate material is ready in time for software delivery, and to provide feedback into the development process

Your Skills and Experience

Our ideal candidate is:

  • Excellent at communication - both written and verbal - and is able to take complicated technical subjects and explain them simply
  • Self-motivated, and can work unsupervised and deliver to deadline
  • Driven to find and implement ways to improve themselves and their skills

We’d like the following skills and experience:

  • An ability to write across a range of genres and registers - a portfolio of writing that demonstrates this would give you an advantage
  • A demonstrable interest in software, technology and technical writing
  • A good degree in Engineering, Physics, Mathematics, Linguistics or English Literature

The following would give you a competitive advantage (but are not essential):

  • Previous experience documenting complex software or hardware for diverse audiences
  • Hands-on experience of the Madcap Flare authoring tool in a single sourcing environment, and knowledge of XML, HTML and CSS
  • Working knowledge of document design and layout for print and digital
  • Previous experience in an Agile software development environment.

Application Process

Send your CV and covering letter to recruitment@futurefacilities.com

Successful applicants will be asked to complete a brief technical writing task that we’ll use to create a shortlist of candidates for interview. If you are not contacted by 18th December then please assume you have been unsuccessful; due to the volume of applications we are unable to give individual feedback.

Interviews will be held in November/December.

Future Facilities has a responsibility to ensure that all staff are eligible to live and work in the UK. Candidates invited to interview will be requested to provide proof of their eligibility to work. We are an equal opportunities employer.

No new agencies, please. We delete all unsolicited correspondence from agencies that we do not already work with. We will not be held liable for any fees or costs associated with hiring candidates who have applied to us directly but have also been sent via an agency.